Terms and Conditions

Acceptance of These Terms

By using dunebuggydubai.net, requesting a quotation, making a payment or participating in a confirmed activity, you acknowledge that you have had the opportunity to review these Terms and Conditions.

The person making a group booking is responsible for sharing relevant booking conditions with every driver, passenger and participant included in the reservation.

If you do not accept the applicable booking terms, you should not complete the booking or participate in the activity.

Booking Brand & Legal Operator

Dune Buggy Dubai is the booking brand used through dunebuggydubai.net. The legal operator identified for bookings governed by these Terms is Right Adventure Tourism L.L.C, except where a different licensed service provider is clearly identified for a particular service.

Where a booking includes a service fulfilled by another named licensed activity, transport, hospitality or tourism provider, that provider's identity and any material provider-specific conditions may also appear on the quotation, payment request, voucher or booking confirmation.

Services Covered

These Terms may apply to experiences and services including:

• Polaris RZR and Polaris RS1 dune-buggy tours;
• Can-Am Maverick X3 dune-buggy tours;
• quad-bike and ATV experiences;
• KTM and other dirt-bike experiences;
• sandboarding and scenic desert stops;
• hotel pickup and drop-off;
• private and group desert activities; and
• other services identified in the booking confirmation.

The exact vehicle, duration, inclusions, meeting location, pickup arrangement, number of participants and total price are those stated in your confirmed booking.

Quotations & Booking Confirmation

Website availability and quotations may depend on vehicle, guide, departure-time and transfer availability. Sending an enquiry does not reserve a vehicle.

A Booking Becomes Confirmed When:

1. the vehicle, date, time and applicable price are confirmed;
2. the required deposit or full payment is received;
3. the payment is successfully processed; and
4. a written booking confirmation or voucher is issued.

Guests should review their confirmation and promptly report any incorrect date, time, vehicle, duration, participant count, transfer arrangement or contact information.

Vehicle and departure-time availability may change while payment remains outstanding.

Booking-Specific Conditions

Your written booking confirmation forms part of these Terms. Where it clearly identifies a package-specific inclusion, vehicle, price, cancellation deadline, transfer arrangement or other special condition, that confirmed condition applies to the relevant booking to the extent it differs from general website information.

Any material booking-specific condition that differs from these general Terms should be disclosed before the applicable payment is completed.

Prices, Deposits & Payment

Prices are normally quoted in United Arab Emirates dirhams (AED). Buggy prices are normally charged per private vehicle, while some transfers, safaris or group activities may be priced per person or per booking.

Before paying, customers should confirm whether the quotation is:

• per vehicle;
• per passenger;
• per group;
• inclusive or exclusive of transfers; and
• inclusive of all requested additions.

We may require a deposit or full payment to reserve a vehicle. The required amount will be communicated before payment.

Where a deposit is accepted, the booking confirmation should state the remaining balance, accepted payment method and applicable payment deadline.

Failure to pay a required remaining balance by the confirmed deadline may affect the reservation.

A payment described as a deposit should not automatically be assumed to be refundable. Refund eligibility is determined by the cancellation conditions applicable to the confirmed booking and any mandatory consumer rights.

Payments may be accepted by secure payment link, bank transfer, card, cash on arrival or another approved method. A reservation is not secured by an uncompleted, declined, reversed or disputed payment.

Bank, currency-conversion or international card charges imposed by the customer's bank, card issuer or payment provider are the customer's responsibility.

Cancellation, Rescheduling & Refunds

The following general cancellation policy applies unless a materially different booking-specific condition was clearly disclosed before payment.

Cancellation and rescheduling requests must be submitted in writing through an approved booking contact. A request becomes effective once received and acknowledged by our booking team.

Custom itineraries, corporate or large-group bookings, exclusive vehicle reservations, third-party services and special promotional arrangements may have different conditions. Material differences from this general policy should be disclosed before the applicable payment is completed.

Refund Processing

Approved refunds are normally submitted to the original payment method within approximately 7–14 business days after approval. Additional processing time may depend on the customer's bank, card issuer or payment provider.

Late Arrival, Missed Pickup & No-Shows

Guests must arrive at the confirmed meeting point by the stated check-in time. Check-in may be earlier than the driving-session start time to allow for registration, preparation and the mandatory safety briefing.

Late arrival may result in:

• a shortened activity;
• a missed convoy or scheduled departure;
• additional transfer or operational charges where applicable; or
• loss of the booking where the activity can no longer be provided.

Missed pickups caused by an incorrect address, unreachable telephone number, delayed guest or failure to be present at the confirmed pickup point may be treated as a no-show.

Weather, Safety & Operational Changes

Desert activities depend on weather, visibility, terrain, vehicle condition, government directions and operational safety.

Where reasonably necessary, we may adjust:

• the route or driving area;
• the departure time;
• the convoy pace;
• the vehicle where a suitable alternative is available;
• the order of included activities; or
• the activity date where safe operation is not possible.

If we cancel the principal activity and cannot provide a reasonable alternative, the customer will generally be offered an appropriate rescheduling, booking credit or refund option for the affected service.

Minor route, timing or itinerary adjustments made for safety or operational reasons do not normally create an automatic entitlement to a refund.

Vehicle Substitution

If the confirmed vehicle cannot safely operate because of an unexpected mechanical, safety or operational issue, we may offer a comparable or upgraded available vehicle, revised departure time, alternative date or another reasonable solution.

Where the available replacement would represent a materially lower vehicle category or materially different experience, the proposed change should be discussed with the customer before the activity proceeds.

Events Beyond Reasonable Control

Services may be affected by circumstances outside reasonable operational control, including severe weather, emergency road closures, government restrictions, infrastructure restrictions, natural events or other exceptional circumstances.

Where such circumstances materially prevent the confirmed principal activity from being provided, available rescheduling, credit, alternative-service or refund options will be assessed according to the circumstances, confirmed booking and applicable law.

Driver & Passenger Eligibility

Buggy drivers are generally required to be at least 16 years old and may be required to present valid government-issued identification before driving.

Buggy passengers may generally participate from 3 years old, subject to the selected vehicle, passenger size, secure seating position, harness fit and the operating team's safety assessment.

Quad-bike, ATV and dirt-bike experiences may have different minimum ages, experience requirements and physical requirements. The eligibility conditions stated for the selected experience and confirmed booking apply.

Final participation approval may depend on:

• age and physical size;
• safe seating position;
• harness and safety-equipment fit;
• ability to understand instructions;
• physical condition;
• behaviour at check-in; and
• the guide's reasonable operational safety assessment.

A parent or legal guardian must approve participation by a minor and may be required to sign on the minor's behalf.

We may refuse participation where eligibility or safe equipment fit cannot be confirmed. Customers travelling with young children should contact the booking team before payment.

Health, Pregnancy & Physical Suitability

Off-road activities involve vibration, sudden movement, uneven terrain, heat, dust and physical exertion.

Participation is not advised during pregnancy or for guests with significant conditions that may be aggravated by off-road movement, including:

• back or neck conditions;
• heart or cardiovascular conditions;
• recent surgery or serious injury;
• mobility limitations affecting safe participation;
• seizure conditions; or
• other conditions materially affected by vibration or uneven terrain.

Guests are responsible for considering whether they are physically suitable to participate and for disclosing relevant information that may materially affect safe participation.

Guests who are uncertain whether an activity is suitable for their health or physical condition should obtain appropriate medical advice before booking. Our booking team and guides do not provide medical clearance or medical advice.

We may refuse or stop participation where we reasonably believe continued involvement creates a material safety risk.

Safety Instructions & Prohibited Conduct

Every driver and passenger must:

• attend the required safety briefing;
• wear supplied safety equipment as instructed;
• keep the vehicle harness securely fastened where fitted;
• follow the guide and remain on the approved route;
• maintain the instructed convoy distance;
• operate the vehicle responsibly; and
• stop or reduce speed immediately when instructed.

Prohibited Driving

• deliberate drifting or intentional sliding;
• racing or competitive driving;
• dangerous zig-zag driving;
• unsafe or unauthorized overtaking;
• leaving the convoy or approved route;
• using a handheld telephone while driving;
• allowing an unauthorized person to drive; and
• ignoring guide or safety instructions.

Alcohol, Drugs & Impairment

Drivers must not operate a buggy, quad bike, ATV or dirt bike while under the influence of alcohol, illegal drugs or another substance that materially impairs safe vehicle control.

We may refuse or immediately stop participation where a guest appears impaired or otherwise unable to operate the vehicle safely.

Inherent Off-Road Risks & Insurance

Dune-buggy, quad-bike and dirt-bike activities take place on natural off-road terrain and involve inherent risks that cannot be entirely eliminated.

These risks may include:

• changing sand and terrain conditions;
• vehicle movement, vibration or loss of control;
• collisions, rollovers or falls;
• heat, dust, reduced visibility and dehydration;
• mechanical failure;
• actions of other participants; and
• delayed access to emergency services in remote areas.

By voluntarily participating, guests acknowledge the nature of the activity and agree to follow reasonable instructions intended to reduce these risks.

Off-Road Activity & Insurance

Off-road desert activities are not covered in the same manner as ordinary on-road vehicle use under standard road-vehicle insurance.

Customers should not assume that vehicle damage, personal accident, medical expenses, cancellation, personal belongings or other losses are insured unless specific coverage has been expressly confirmed.

Guests should consider arranging suitable travel or adventure-activity insurance appropriate to their circumstances and planned activities.

Vehicle Inspection, Damage & Recovery Costs

Guests should inspect the vehicle before departure and promptly identify any visible pre-existing damage, defect or concern to the guide or operating team.

The customer may be responsible for reasonable and documented costs resulting from damage caused by:

• reckless or prohibited driving;
• intentional misconduct;
• ignoring guide instructions;
• leaving the approved route;
• collision caused by customer misuse;
• an unauthorized driver; or
• continued use after a warning or known mechanical issue.

Recoverable costs may include necessary repair, replacement parts, towing or desert recovery and reasonable loss-of-use costs where legally permitted and properly supported.

Guests are not responsible for documented pre-existing damage, normal wear and tear or mechanical failure not caused by their misuse.

Where reasonably practicable, claimed vehicle damage and related costs will be supported by relevant evidence such as inspection records, photographs, video, repair assessments, invoices or recovery documentation.

Where a security authorization or damage deposit is required, the amount and applicable release conditions should be disclosed before payment or participation.

Hotel Transfers & Transportation

Hotel pickup and drop-off are optional unless expressly included in the confirmed package.

Transfer arrangements and prices may depend on:

• pickup location;
• number of guests;
• shared or private transportation;
• vehicle requirements;
• date; and
• availability.

A stated pickup time may represent a pickup window rather than an exact minute unless an exact time is specifically confirmed. Shared transfers may include additional guest pickups or drop-offs.

Pickup times may change because of traffic, other guest pickups, road closures, access restrictions or operational conditions.

Guests must provide an accurate pickup location and a reachable telephone or WhatsApp number and should be ready at the confirmed pickup point within the stated window.

Changes to the hotel or pickup location should be requested as early as possible and remain subject to confirmation.

Temporary traffic restrictions, road works, closures or other access limitations may require the driver to use a reasonable alternative pickup or drop-off point. Where this occurs, updated instructions will be provided where reasonably possible.

Child-seat availability must be requested in advance and is subject to confirmation.

Personal Property

Guests are responsible for telephones, cameras, jewellery, cash, documents and other belongings brought to the desert, activity site or transfer vehicle.

Items should be appropriately secured against sand, vibration, impact and loss.

To the extent permitted by law, we are not responsible for loss or damage to unsecured personal property unless caused by our proven negligence.

Recovered lost property may be retained temporarily. Reasonable delivery, courier or return costs are the customer's responsibility.

Photography & Promotional Media

Guides or staff may take photographs or videos during an activity. Identifiable personal images should not be used for advertising without appropriate permission.

Guests who do not wish to appear in promotional media should inform the booking team and guide before the activity begins.

Permission for future promotional use may be withdrawn by contacting us, although withdrawal may not apply retrospectively to material already lawfully published or distributed.

Operational Photography

Separate photographs or video may be created where reasonably necessary to document vehicle condition, safety matters, incidents, damage or claims. Such material may be handled for operational, evidential or legal purposes rather than ordinary promotional use.

Third-Party Operators & Services

Certain transport, payment, activity, hospitality or supporting services may be provided by independent licensed third parties.

Where relevant to the customer's booking, the provider's identity and material provider-specific conditions may be communicated through the quotation, payment request, voucher or booking confirmation.

Relevant booking information may be shared with service providers where reasonably necessary to arrange or deliver the requested service, subject to the applicable privacy arrangements.

We are not responsible for unrelated services purchased directly from another provider without our involvement.

Limitation of Liability & Consumer Rights

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable law.

Subject to applicable law, we are not responsible for indirect or consequential loss, loss of enjoyment, missed flights, missed appointments or expenses caused by matters outside our reasonable control.

Customers should promptly notify us of a service problem so that we have a reasonable opportunity to investigate and, where reasonably possible, address it.

Any limitation or exclusion in these Terms applies only to the extent permitted by applicable consumer-protection and civil law.

Website Information & Intellectual Property

We aim to keep website prices, vehicle information, images and descriptions accurate. Website content may nevertheless contain errors or become outdated.

A website price, photograph or description does not override the final written booking confirmation. Genuine errors may be corrected before a booking is confirmed.

Website text, graphics, layout, photographs and branding may be protected by copyright, trademark or other intellectual property rights and may not be copied or commercially used without appropriate permission.

Users must not attempt to damage the website, introduce malicious code, obtain unauthorized access or use website content for fraudulent purposes.

Privacy, Booking Communications & Cookies

Personal information collected through enquiries, bookings and website use is handled in accordance with our Privacy Policy.

Contact details, booking information, payment confirmation, participant information and communications may be processed where reasonably necessary to manage and deliver requested services.

By providing a telephone number, WhatsApp account or email address, customers authorize communications reasonably required to respond to the enquiry or manage the booking.

Marketing communications should be sent only where legally permitted, and recipients may request that eligible marketing messages stop.

Complaints & Dispute Resolution

If you have a concern about a booking or completed service, please contact us as soon as reasonably possible and provide the booking name, booking reference, activity date and a clear description of the issue.

Where relevant, we may request supporting photographs, video, receipts or other information reasonably necessary to investigate the matter.

We will make reasonable efforts to review and address complaints fairly. Customers should provide a reasonable opportunity for the matter to be investigated and, where appropriate, corrected.

Governing Law

These Terms are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai. Subject to mandatory consumer rights or another forum required by applicable law, disputes may be submitted to the competent courts of Dubai.

Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Contact & Booking Questions

Contact our booking team before payment if you need clarification about eligibility, transfers, cancellations, inclusions, booking-specific conditions or vehicle-damage responsibility.