Privacy Policy

Who we are

For this Privacy Policy, “we”, “our” and “us” refer to:

• Legal entity: Right Adventure Tourism L.L.C
• Trade licence: 1437852
• Business address: Office # 105 - A83 White Swan Building Sheikh Zayed Road Trade Center 1
• Website: https://dunebuggydubai.net/
• Email: booking@dunebuggydubai.net
• Telephone: +971 55 527 8481

We determine why and how personal information submitted through our website and direct booking channels is processed, except where an independent service provider acts under its own privacy policy.

Information we may collect

Identity and contact information

• Name, nationality and preferred language.
• Email address, telephone number and WhatsApp number.
• Hotel, residence or requested transfer location.
• Identification details when required for safety or verification.

Booking and participation information

• Tour date, time, vehicle, duration and package selected.
• Number of drivers, passengers, adults and children.
• Age, height or other information needed to assess safe participation.
• Riding experience and preferred activity level.
• Special requests and relevant accessibility requirements.
• Booking history, vouchers, cancellations and rescheduling records.

Health and safety information

If you voluntarily disclose a medical condition, pregnancy, disability, injury or other safety-related concern, we use that information only to assess participation, respond to an emergency or make reasonable operational arrangements.

Payment and transaction information

• Amount, currency, payment status and transaction reference.
• Billing information and refund records.
• Limited payment details supplied by the payment provider.

We do not normally receive or store your complete payment-card number, security code or online-banking password.

Technical and usage information

• IP address, browser, operating system and device type.
• Approximate location derived from the IP address.
• Pages visited, referring URL, visit duration and interactions.
• Cookie identifiers and advertising-attribution information.
• Server logs, security events and diagnostic information.

How we collect information

We may collect information when you:

• Submit a contact, enquiry or booking form.
• Contact us by telephone, email, WhatsApp or social media.
• Reserve or pay for a tour.
• Request hotel transfers, changes, cancellations or refunds.
• Participate in one of our tours or activities.
• Leave a review or provide customer-service feedback.
• Use our website or interact with our advertisements.

Information may also be supplied by the lead guest, a travel agent, hotel concierge, referral partner or another person booking on your behalf. The person making the booking should have permission to provide information about the other participants.

How we use personal information

We may use relevant information to:

• Respond to enquiries and recommend suitable packages.
• Check availability and create, confirm or manage bookings.
• Process payments, deposits, cancellations and refunds.
• Send vouchers, meeting points, pickup times and tour instructions.
• Arrange vehicles, guides, transfers and safety equipment.
• Assess driver and passenger eligibility.
• Respond to incidents, complaints and insurance matters.
• Maintain financial, tax, legal and operational records.
• Prevent fraud, misuse, spam and security threats.
• Measure website performance and improve our services.
• Send marketing where permitted and subject to your choices.
• Comply with legal requirements or lawful authority requests.

Grounds for processing information

Depending on the circumstances and applicable law, processing may be based on:

• Your consent.
• Steps requested before entering into a booking contract.
• Performance of a booking or service contract.
• Compliance with legal and regulatory obligations.
• Protection of public interests or legal claims where applicable.
• Our legitimate operational interests where legally permitted.
• Protection of a person’s vital interests in an emergency.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before the withdrawal or processing permitted on another lawful ground.

Cookies and analytics

Cookies are small files stored on your browser or device. They can help the website function, remember settings, measure traffic and understand the performance of advertising campaigns.

Our website may use Google Analytics, Google Ads, Meta technologies or comparable measurement tools if they are active on the website. These providers may process device, cookie and usage information according to their respective privacy policies.

You can manage non-essential cookies through the consent banner or browser settings. Blocking some cookies may affect website features.

Advertising and marketing

We may use advertising services to measure campaign performance and understand whether an advertisement led to an enquiry or booking. Where legally required, advertising cookies and similar technologies are used only after the relevant consent.

We will not sell your personal information. We will not use your contact information for direct marketing without the required permission or another legally permitted basis.

You may stop promotional messages at any time by using an unsubscribe option or contacting us. Service messages about an existing booking may still be sent.

When information may be shared

We disclose only information reasonably necessary for the relevant purpose. Recipients may include:

• Tour guides, vehicle operators and operational personnel.
• Drivers and transfer providers.
• Payment gateways, banks and payment-link providers.
• Website hosting, security, email and technical-support providers.
• Analytics, advertising and customer-communication platforms.
• Accountants, auditors, insurers and professional advisers.
• Government bodies, courts or law-enforcement authorities when required.
• A purchaser or successor involved in a lawful business transfer.

Service providers should process information only for the agreed service, apply appropriate security measures and comply with applicable legal obligations.

Payment processing

Online or remote payments may be processed by independent banks, payment gateways or payment-link providers. Payment details entered on a provider’s page are handled under that provider’s security and privacy terms.

We may retain transaction references, paid amounts, currencies, invoice details and payment status for booking management, accounting, fraud prevention and legal compliance.

International data transfers

Some hosting, analytics, advertising, messaging, payment or technical providers may process information outside the United Arab Emirates.

Where applicable, we seek to use legally recognised transfer mechanisms, contractual safeguards or other appropriate protections. The level of data protection in another country may differ from that in the UAE.

How long information is retained

We retain information only for as long as reasonably necessary for the purpose for which it was collected and to meet contractual, accounting, tax, insurance, safety, fraud-prevention and legal obligations.

Retention periods may differ depending on the record:

• Uncompleted enquiries may be deleted or anonymised when no longer required for customer service.
• Booking and transaction records may be retained for the legally required accounting and dispute period.
• Consent and preference records may be retained to demonstrate your choices.
• Security logs may be kept for a limited period for fraud and incident investigation.
• Information linked to a complaint, accident or legal claim may be retained until the matter and applicable limitation periods end.

Information may be securely deleted or anonymised when retention is no longer necessary.

How we protect information

We use reasonable organisational and technical safeguards designed to protect personal information against accidental loss, unlawful use, unauthorised access, alteration or disclosure.

These safeguards may include:

• Encrypted website connections using HTTPS.
• Restricted administrative access and account controls.
• Website security monitoring, firewalls and malware protection.
• Updates, backups and access reviews.
• Limited disclosure to personnel who need the information.
• Use of reputable hosting and payment providers.

No online transmission or storage system can be guaranteed completely secure. Please contact us promptly if you believe information connected with your booking has been compromised.

Your privacy rights

Subject to applicable law, verification and permitted exceptions, you may be able to:

• Ask whether we process your personal information.
• Request information about that processing.
• Request access to relevant personal information.
• Ask for inaccurate or incomplete information to be corrected.
• Request deletion where legal grounds permit.
• Request restriction or suspension of certain processing.
• Object to certain processing or automated decisions.
• Withdraw consent where processing relies on consent.
• Request data transfer where applicable.
• Opt out of direct marketing.
• Submit a complaint to the competent UAE authority.

To protect your information, we may ask you to verify your identity and clarify the request. A request may be limited or refused when an applicable law permits or requires us to retain or continue processing the information.

Children’s information

The website and booking services are intended for adults making enquiries or reservations. Children should not submit booking or payment information directly.

When a child participates as a passenger, a parent, guardian or responsible adult may provide limited information needed to assess age, size, safety-equipment fit and eligibility.

We do not knowingly use children’s personal information for behavioural advertising. If you believe a child has submitted personal information without appropriate authorisation, contact us so that we can review and, where appropriate, delete it.

Third-party websites and embedded services

Our website may link to or embed services operated by third parties, including:

• WhatsApp and other social-media platforms.
• YouTube or other video services.
• Google Maps and related Google services.
• Payment gateways and external booking services.
• Review and advertising platforms.

A third party may collect information when you open or interact with its service. Its processing is governed by its own privacy policy and is not controlled by this policy.

Changes to this Privacy Policy

We may update this policy to reflect changes in our website, providers, services or legal obligations. The current version will be published on this page with a revised “Last updated” date.

Material changes may also be communicated through the website or another appropriate channel when required.